DNS Associates is a multiple award winning accountancy practice established in 2005. They have revenue upwards of winning accountancy practice established in 2005. They have revenue upwards of £2.5m and serve clients from various sectors from self employed to small businesses.
The Problem
Practice was observing a slow growth rate
Slow Turnaround time
rate of Increase of costs was greater then rate of increase in revenue which continuously put downward pressure on margins
Accounts were mostly submitted on Deadline dates
Client payments were constantly delayed
The Solution
Approach
Worked in DNS initially to understand the tasks that were consuming time, adding least value and could be outsourced
Trained our staff and ran parallel operations for over a month to minimise operations risks and remove any issues in live operations
Our Staff started handling all day to day customer accounting queries
We Delivered
In less then 3 months, we understood the while practice, working culture, customer demands, work, regulation, and compliance to deliver unparalleled service to DNS customer
As DNS could focus on its business development and improving customer experience, practice suddenly saw a spike in growth. We were able to recruit and train staff at an unprecedented rate which DNS have never managed.
Cost savings
50%
Turn Around time
-75%
Growth Rate
+1000%
DJ Colom
— DJ ColomExtremely happy with the service I have received in over a years with Outbooks. The concept of a dedicated contact person is very good, and his highly experienced team have looked after me and my business to a very high standard
Target Accounting
— Target AccountingOutbooks is a completely trustworthy and efficient service provider. To be honest they performs like a wizard, and not for a single moment i thought i should change my Accountants.Being with them has given me a sense of calmness and something i don't have to worry about. The best thing i like about them is i can call them anytime and they will make time for me.
Limelight Accountancy
— Limelight AccountancyThis is to say thank you to Outbooks team. I am very happy with our business partnership and i am sure i have taken the right decision when deciding to join Outbooks. I can’t usually get my head around a lot of the terms but you have explained things and walked me through every step of the way. I have felt safe and confident in moving forward with Outbooks.
